1. Who collects data about you
2. What data we collect about you
2.1 When you submit an inquiry through our website
When you submit an inquiry via the contact form on our website, we ask you for your contact information in the form of name and email address.
We use this information to respond to your inquiry, including providing you with any information about our products and services that you have requested. We may also choose to email you several times after your inquiry to follow up on your expression of interest and ensure that we have answered your inquiry to your satisfaction. We will do this on the basis of our legitimate interest in providing you with accurate information prior to submitting an offer.
Your inquiry will be forwarded to our email address and stored on our servers located in the EU and in the US. The query is then processed exclusively by mail correspondence to the email address you provided in connection with your inquiry.
We do not use the information you provide us to make any automatic decisions that may affect you.
We keep email requests for 3 years before deleting them.
2.2 When using our website
We may also collect information on how the website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
2.3 When you apply for a contract
When you apply to join our team, we collect information from your CV and any additional information you provide us by any written or oral means.
Data that is automatically collected when you visit the website and subdomains.
3. Third-party services
|Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.
|1 year 11 months 29 days
|Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions
|Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.
|1 year 11 months 29 days
|It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years
|Sends data such as visitor’s behavior and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session
|2 months 29 days
|Facebook tracking pixel used to identify visitors for personalized advertising.
|Cookie that controls apppearance of a "Cookie message".
|Cookie that controls appearance of a Stand with Ukraine popup. It is set for 30 days after you read the statement.
|Cookie that controls appearance of a Stand with Ukraine popup. It is set for 7 days if you press "Read later"
4.1 What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalized services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the Flyaps website features.
Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Information supplied by cookies can help us to analyze the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visit you went to our services pages, we might find this out from your cookie and highlight certain service information on your second and subsequent visits.
5. How we use your personal data
5.1 For contacting you
We will use your email address, phone number, or other contact information you provide us by written or oral means for contacting you and providing you with the services and information that you request; it also allows us to correctly respond to your comments and questions.
5.2 For establishing business relations
If you are an existing customer of Flyaps or we reasonably believe that you might want to be our customer, we will use your email address, phone number, and other contact information you provide us by written or oral means for establishing a business relationship, sending you information about our services, and providing you with updates that may be related to your personal and professional interests.
5.3 For providing you with information
If you have subscribed to our updates, we will use the email address you provided to send information about our services, recent updates, latest products, case studies, and research.
5.4 For automated processing
If you visit the website, data about your behavior on the website will be automatically processed by cookies and third-party services to help us better understand your preferences and improve your experience on the website.
6. Third parties
To ensure the security of your sensitive information, we carefully select third-party services that we use. We use exceptional services that claim they are compliant with GDPR and other data protection regulations. You can contact us at https://flyaps.com/contacts/ for more information about taking appropriate and suitable security measures.
6.1 Third-party services
Your data may be transferred to third-party services including Cloudflare, Google Analytics, Heap Analytics, Inspectlet, Kissmetrics, Mixpanel, Piwik – all of which are compliant with GDPR and other regulations.
Your data may also be transferred to subcontractors. During this process, data may be transferred to parties located in countries outside the EU that are not bound by EU data protection regulations (for example, to parties in Ukraine). However, to protect your data, we always sign contracts with our subcontractors that contain provisions for the protection of user data.
7. Links to other Sites
Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the website
8. How to withdraw your consent for collecting, processing, and using your data
You have the right to withdraw consent for collecting, processing, and using your data at any time by submitting a form at https://flyaps.com/contacts/. If you are receiving our emails, you can unsubscribe by clicking the Unsubscribe button in any email or by just replying with a request to unsubscribe.
9. Security of your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
10. Policy for children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
11. How long your data is stored for
We process your data as long as it takes to achieve the goal (goals) for which this data was originally collected. After this your data will be deleted or transferred to an archive, except for cases when it is necessary to continue the processing of your data to abide by our legal obligations that we have or other rightful and legal purposes.
12. Your rights as a data subject
12.1 Right to access
You have the right to find out what data is being collected and processed, how it is being used, for how long it is being stored, if your data has been transferred to any third parties, and how you can withdraw your consent for data collection, processing, and use.
12.2 Right to rectification
You have the right to ask that we rectify inaccurate personal data. Taking into account the purposes of data processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
12.3 Right to erasure
You have the right to obtain from us the erasure of your personal data when this personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed, when you withdraw your consent on which the processing was based, or when your data is processed illegally
12.4 Right to restrict processing
You have the right to restrict us from processing your data if:
- You contest the accuracy of your personal data; in this case, we shall not process your data for a period sufficient for us to verify the accuracy of the personal data;
- The processing is unlawful and you oppose the erasure of your personal data and request the restriction of its use instead;
- Your personal data is no longer needed for the purposes of processing but is still required by you for the establishment, exercise, or defense of legal claims;
- you object to processing your personal data on grounds related to your particular situation; in this case, we only have the right to process your personal data if we provide legitimate grounds for processing it that are more compelling than your grounds for not processing.
13. How you can raise a complaint
You can raise a complaint by submitting a form at https://flyaps.com/contacts/.
If you have any questions, comments, or requests related to data collection or this policy, or ambiguity, feel free to reach https://flyaps.com/contacts/. We’ll assist you accordingly.